SECTION 1: Orders & Shipping
Q: How long will it take to get my order?
A: Orders are processed within 2–3 business days. You’ll receive tracking info once it’s shipped. Standard shipping takes 3–7 business days depending on your location.
Q: Do you offer expedited shipping?
A: At this time, we only offer standard shipping—but we’re working on cozy coming faster!
Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we’ll do our best! Email us at hello@shopadioco.com within 24 hours with your order number and details.
SECTION 2: Products & Sizing
Q: How do I know what size to order?
A: Our pieces are made to fit comfortably and have stretch where it matters. Check out our Size Guide for detailed measurements and fit tips.
Q: Will your sets shrink or stretch out?
A: All of our items are pre-washed and designed to keep their shape. Follow our care instructions to keep them looking and feeling brand new.
Q: Do you restock sold out items?
A: Some best-sellers do come back! Be sure to sign up for restock alerts on the product page and join our VIP list to stay in the loop.
SECTION 3: Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Apple Pay, and Shop Pay. You can also pay in installments using Shop Pay, Klarna, Afterpay and Sezzle at checkout.
Q: Can I use more than one discount code?
A: Only one discount code can be used per order. Choose the one that gives you the coziest deal!
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available and delivered straight to your inbox—perfect for last-minute gifting or cozy surprises.
SECTION 4: Returns & Exchanges
Q: What’s your return policy?
A: We accept returns for store credit within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. View our full return policy.
Q: How do I start a return?
A: Email us at hello@shopadioco.com with your order number and reason for return. We’ll send you the steps!
Q: Can I exchange for a different size?
A: Yes—if the item is still in stock. Just email us to get started.
SECTION 5: General Info
Q: Where are you based?
A: We’re proudly run from Nashville, TN, where cozy dreams come to life!
Q: Do you offer collaborations or brand partnerships?
A: We’d love to hear from you! Email us at hello@shopadioco.com with your info and ideas.
Q: I have another question—how do I reach you?
A: Slide into our inbox at hello@shopadioco.com or fill out the Contact form. We’ll get back within 1–2 business days.
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